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Return and Refund Policy

Return and Refund Policy

Last updated: December 29, 2022

Thank you for shopping at Lux Metal Card.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Lux Metal Card LLC, 4191 Innslake Dr Suite 118 Glen Allen VA, 23060.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Lux Metal Card, accessible from luxmetalcard.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 30 days without giving any reason for doing so.

The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: info@luxmetalcard.com

Due to the custom nature of the products sold by LuxMetalCard.com, an order cannot be cancelled or modified once it has been approved by the Client and has been sent into production. All Sales are final after artwork approval.

Partial refunds may be available on orders that have begun processing but have not yet gone into production, and will be determined on a case by case basis. If a partial refund will be given, the refund will be calculated based on the portion of work that has not yet been completed.

Any design charges ($75.00) will still be applicable if the Client decides not to print after the design has been created. Custom designs and artwork generated internally by the staff of LuxMetalCard.com are subject to human error.

If an error occurs in regards to pricing, stock, coating, turnaround time, or any other aspect of an order that is deemed to be at the fault of LuxMetalCard.com staff, LuxMetalCard.com maintains the right to cancel the order and provide a full refund to the Client. Alternatively, any miscommunication that occurs from the Client to LuxMetalCard.com during the quoting process will not qualify the order for cancellation or refund.

If any changes are made to an order, it will be viewed as a secondary order and will not qualify as a reprint. In the event that a project is inactive for more than 15 days with no response from the Client, LuxMetalCard.com reserves the right to deduct a 20% cancellation fee from the order price if the project is cancelled and a refund is issued to the client. If a print project is inactive for 30 days, no refund will be issued and a credit will be applied that can be used for future print orders.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 30 days and have not been approved for production

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

It is possible that through the course of a design project the creative efforts of the Designer do not align with the expectations of the Client. In the event that the Client wishes to cancel a design project before completion, a partial refund may be considered. Design fees are based on the time spent in development of concepts and not a specific result.

Therefore, design fees are still applicable in varying amounts based on work completed, even if a finalized product has not been made. LuxMetalCard.com retains the right to terminate a project completely, at any time, at their discretion. Reasons for such a termination may include but are not limited to: abusive or abrasive language, poor communication, etc. If the project is terminated for reasons such as abusive language, the client may not be eligible for a full refund.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

4191 Innslake Dr. Suite 118 Glen Allen, VA 23060

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: info@luxmetalcard.com